Terms of service

Last Updated: 27 May 2026

Welcome to Gharsamaan.in. These Terms of Service explain the rules and conditions for using our website, placing orders, making payments, and purchasing products from Gharsamaan.

By visiting our website or placing an order, you agree to these Terms of Service. Please read them carefully.

1. About Gharsamaan

Gharsamaan.in is an online shopping website that offers home essentials, household products, kitchen items, cleaning products, organizers, and other related products.

Throughout this policy, the terms “we,” “us,” “our,” and “Gharsamaan” refer to Gharsamaan.in. The terms “you,” “user,” and “customer” refer to anyone using our website or purchasing from us.

2. Use of Website

By using Gharsamaan.in, you agree that:

  • You will use the website only for lawful purposes.
  • You will provide correct and complete information while placing an order.
  • You will not misuse the website, copy content, attempt fraud, or interfere with website security.
  • You will not place fake orders or use another person’s details without permission.

We reserve the right to block, cancel, or restrict access if any misuse, fraud, or suspicious activity is found.

3. Product Information

We try our best to show accurate product images, descriptions, prices, sizes, colors, and availability.

However, actual product color, packaging, or appearance may slightly vary due to lighting, screen settings, product updates, or supplier changes.

We reserve the right to update product details, prices, offers, and availability at any time without prior notice.

4. Pricing and Offers

All prices shown on Gharsamaan.in are in Indian Rupees unless mentioned otherwise.

Offers, discounts, coupons, and promotional prices may be available for a limited time only. Gharsamaan reserves the right to modify, pause, or cancel any offer without prior notice.

If a pricing error occurs due to technical issues or manual mistake, we reserve the right to cancel the order and refund the paid amount, if applicable.

5. Order Acceptance

After you place an order, you may receive an order confirmation by SMS, email, WhatsApp, or website notification.

Order confirmation does not always mean final acceptance. We may cancel or reject an order due to:

  • Product unavailability
  • Incorrect pricing or product information
  • Payment failure
  • Invalid address or contact details
  • Suspected fraud or misuse
  • Delivery service not available in your location

If a prepaid order is cancelled from our side, the eligible refund will be processed as per our Refund Policy.

6. Payments

We may accept payments through:

  • UPI
  • Debit card
  • Credit card
  • Net banking
  • Wallets
  • Cash on Delivery, where available
  • Other supported payment methods

Payments are handled by third-party payment gateways, banks, and payment service providers. Gharsamaan does not store sensitive payment details such as card number, CVV, OTP, UPI PIN, or banking password.

7. Cash on Delivery

Cash on Delivery may be available for selected products and locations.

For COD orders:

  • You must provide a correct mobile number and delivery address.
  • You may receive a call, SMS, or WhatsApp message for order confirmation.
  • If a COD order is refused without a valid reason, future COD service may be restricted.
  • COD charges may apply and may be non-refundable.

8. Shipping and Delivery

We aim to deliver products within the estimated delivery timeline shown during checkout or order confirmation.

Delivery time may vary depending on:

  • Customer location
  • Courier service availability
  • Weather or transport delays
  • Public holidays
  • Incorrect address or contact details
  • Unexpected operational issues

Gharsamaan is not responsible for delays caused by courier partners, natural events, government restrictions, or customer unavailability.

9. Returns, Replacements, and Refunds

Returns, replacements, and refunds are handled according to our Return & Refund Policy.

Customers are requested to check the product immediately after delivery. For damaged, defective, missing, or wrong products, you must contact us within the return window mentioned in our Return & Refund Policy.

Indian e-commerce rules require online sellers/platforms to provide clear information on return, refund, exchange, warranty, delivery, and grievance details, so these policies should remain visible on your website.

10. Cancellation

You may request order cancellation before the order is shipped.

Once the order is shipped, cancellation may not be possible. In that case, you may request return or replacement after delivery, subject to our Return & Refund Policy.

Gharsamaan may cancel orders due to stock issues, payment problems, delivery restrictions, incorrect pricing, or suspicious activity.

11. Customer Information

You agree to provide accurate name, mobile number, email, address, and payment/refund details.

Gharsamaan will not be responsible for failed delivery, wrong delivery, or refund delay caused by incorrect information provided by the customer.

Your personal information will be handled as per our Privacy Policy. India’s Digital Personal Data Protection Act, 2023 governs digital personal data processing for lawful purposes and related privacy obligations.

12. Website Content

All content on Gharsamaan.in, including logo, brand name, product images, text, graphics, banners, design, and layout, belongs to Gharsamaan or its content partners.

You may not copy, reproduce, modify, distribute, or use our website content for commercial purposes without written permission.

13. User Reviews and Feedback

Customers may share reviews, ratings, images, videos, or feedback about products.

By submitting reviews or feedback, you allow Gharsamaan to use them on our website, social media, advertisements, and marketing materials.

You agree not to post fake, abusive, misleading, offensive, or unlawful content.

14. Limitation of Liability

Gharsamaan will not be liable for:

  • Indirect, accidental, or unexpected losses
  • Loss caused by misuse of products
  • Delivery delays caused by courier partners
  • Website downtime or technical errors
  • Wrong information entered by the customer
  • Issues caused by third-party payment gateways, courier companies, or service providers

Our total liability for any order will not exceed the amount paid by the customer for that specific order.

15. Product Usage and Safety

Customers must use products according to instructions, labels, warnings, and intended purpose.

Gharsamaan is not responsible for damage, injury, or loss caused by incorrect use, negligence, unauthorized modification, or failure to follow product instructions.

16. Third-Party Services

Our website may use third-party services such as payment gateways, courier partners, analytics tools, advertising platforms, and social media links.

These third-party services may have their own terms and privacy policies. Gharsamaan is not responsible for their actions, policies, or service issues.

17. Grievance and Customer Support

For complaints, order issues, returns, refunds, or support, customers can contact us at:

Gharsamaan Customer Support
Help@gharsamaan.in
Phone/WhatsApp: +91 XXXXX XXXXX
Address: [Your Business Address, City, State, PIN Code, India]
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM

E-commerce entities in India are expected to maintain a grievance redressal mechanism appropriate to their business and customer complaints.

18. Changes to Terms

Gharsamaan may update these Terms of Service at any time. Updated terms will be posted on this page with the revised date.

Your continued use of Gharsamaan.in after changes means you accept the updated Terms of Service.

19. Governing Law

These Terms of Service shall be governed by the laws of India.

Any dispute related to Gharsamaan.in, orders, payments, products, or services shall be subject to the jurisdiction of courts in [Your City, State], India.