Privacy policy

Last Updated: 27 May 2026

Welcome to Gharsamaan.in. Your privacy is important to us. This Privacy Policy explains how Gharsamaan collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.

By using Gharsamaan.in, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information from you:

  • Full name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Order details
  • Payment status and transaction details
  • UPI ID or bank details, only when required for COD refunds
  • Customer support messages, complaints, photos, or videos shared by you
  • Website usage data such as device type, browser, IP address, pages visited, and cookies

We collect only the information needed to process orders, deliver products, provide customer support, and improve our services.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders
  • To confirm payment and order status
  • To provide customer support
  • To process returns, replacements, and refunds
  • To send order updates through SMS, WhatsApp, email, or phone calls
  • To improve our website, products, and services
  • To prevent fraud, misuse, or unauthorized transactions
  • To comply with legal and regulatory requirements

India’s Digital Personal Data Protection Act, 2023 requires businesses to process personal data for lawful purposes and provide clear notice about data collection and usage.

3. Payment Information

Gharsamaan does not directly store your card, UPI password, CVV, net banking password, or sensitive payment credentials.

Payments are processed through secure third-party payment gateways, banks, UPI providers, or COD partners. These providers may collect and process payment-related information according to their own privacy and security policies.

4. Sharing of Information

We may share your information only when necessary with:

  • Delivery and courier partners
  • Payment gateway providers
  • Website hosting and technology service providers
  • Customer support tools
  • Marketing and communication platforms
  • Legal, government, or regulatory authorities, if required by law

We do not sell your personal information to any third party.

5. Cookies and Tracking

Gharsamaan.in may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Improve website speed and performance
  • Understand customer behavior
  • Show relevant offers or product recommendations
  • Measure website traffic and advertising performance

You can disable cookies from your browser settings, but some website features may not work properly after disabling them.

6. Marketing Communication

With your permission or based on your interaction with our website, we may send you promotional messages, offers, product updates, or announcements through email, SMS, WhatsApp, or other communication channels.

You can opt out of promotional communication at any time by contacting us or using the unsubscribe option where available.

7. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online platform, internet transmission, or electronic storage method is 100% secure. We recommend that you do not share sensitive payment passwords, OTPs, or confidential details with anyone.

8. Data Retention

We keep your personal information only for as long as necessary for:

  • Order processing
  • Customer support
  • Returns and refunds
  • Legal compliance
  • Fraud prevention
  • Business record keeping

When your data is no longer needed, we may delete, anonymize, or securely store it as required by applicable laws.

9. Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your contact or address details
  • Withdraw consent for marketing communication
  • Request deletion of your personal data, subject to legal and business requirements
  • Raise a complaint regarding misuse of your personal data

The DPDP Act includes requirements around consent, withdrawal of consent, and rights of individuals whose personal data is processed.

10. Children’s Privacy

Gharsamaan.in is not intended for children under the age of 18. We do not knowingly collect personal information from children.

If we learn that we have collected data from a child without proper consent, we may delete such information.

11. Third-Party Links

Our website may contain links to third-party websites, payment gateways, courier tracking pages, or social media platforms.

Gharsamaan is not responsible for the privacy practices, content, or security of third-party websites. Please read their privacy policies before sharing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Your continued use of Gharsamaan.in after changes means you accept the updated Privacy Policy.

13. Contact Us

For privacy-related questions, corrections, deletion requests, complaints, or support, contact us at:

Gharsamaan Customer Support
Help@gharsamaan.in
Phone/WhatsApp: +919776445567
Address: [Plot No. 3B Shop No. 06 Mahaveer Colony Jaliya Road beawar 305901 rajasthan]
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM